Question 1

Why should I digitalize my media?

Accepted Answer

Analog media naturally degrades over time, even when stored carefully. Colors fade, audio distorts, and physical damage becomes more likely each year. Digitizing your media helps preserve your memories before permanent loss occurs and makes them easy to view, share, and store safely.

Question 2

Why is BucelliTransfers different from other services?

Accepted Answer

BucelliTransfers is a local, hands-on service. Your media is never mailed to a warehouse or outsourced to a third party. Every order is handled personally, with transparent pricing, no volume limits, and no automated processing.

Question 3

How much does it cost to digitize my media?

Accepted Answer

Pricing depends on the type and quantity of media you have. All pricing is listed clearly on the Pricing (www.bucellitransfers.com/pricing)page. You are only charged for items that contain personal, recordable content.

Question 4

How do I pay? What payment methods are accepted?

Accepted Answer

A small deposit is collected at drop-off to begin processing. The remaining balance is due once your order is complete. We accept cash and checks.

Question 5

Is BucelliTransfers safe? I’m worried about parting with my items.

Accepted Answer

That’s completely understandable. These items are often irreplaceable.

From the moment your media is picked up or dropped off, everything is handled personally and with care. Your items are never outsourced, mailed to a warehouse, or processed by third parties.

If any issue ever arises, you are contacted directly before anything proceeds. Your original media is always returned to you along with your digital files.

This service exists because we care deeply about preservation. Your memories are treated with the same level of care we give our own.

Question 6

What happens to my media during the process?

Accepted Answer

Your items are reviewed, organized, and transferred using professional equipment. Each file is inspected for quality before final delivery. Your original media is always returned to you.

Question 7

Is there a limit to how many items I can digitize?

Accepted Answer

No. There is no limit on the size of your collection. Whether you have a few tapes or several boxes, the process remains the same.

Question 8

Where is BucelliTransfers located?

Accepted Answer

BucelliTransfers is based in Berlin, New Jersey. Local pickup and delivery are available. Shipping options are available for non-local clients.

Question 9

I am not local. Can I ship my items?

Accepted Answer

Yes. Shipping is available upon request. We will provide clear instructions before you send anything.

Question 10

What is the turnaround time?

Accepted Answer

Turnaround time depends on the size and type of your order. Most projects are completed within a few weeks.

Question 11

Will I get back my original media?

Accepted Answer

Yes. All original items are returned to you along with your digital files.

Question 12

What formats do you accept?

Accepted Answer

We currently accept:

• VHS, VHS-C, Video8, Hi8, Digital8, MiniDV
 • Photo prints
 • Slides (35mm, 110, 126)
 • Negative film
 • Compact audio cassettes
 • DVDs and MiniDVDs
 • Floppy disks and storage media

We do not accept any media showing signs of mold.

Question 13

Do you provide editing or enhancements?

Accepted Answer

Yes. Optional restoration and enhancement services are available, including photo restoration, colorization, and tribute videos. These services are listed on the Pricing (www.bucellitransfers.com/pricing)page.

Question 14

Half of my media is unlabeled. How does that work?

Accepted Answer

No problem. All media is reviewed and labeled during the process. You will receive clearly named files organized by date or content where possible.

Question 15

I have boxes of photos. What happens if I find duplicates?

Accepted Answer

Duplicates are included unless you request otherwise. You are only charged for unique, scannable items.

Question 16

Why do my video files have borders or noise? Is this a mistake?

Accepted Answer

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This is normal and not a mistake. What you are seeing is called head switching noise, a common artifact found on many analog video recordings.

Older VCRs and camcorders were designed for analog televisions, which displayed a slightly “cropped” image. This naturally hid imperfections near the edges of the frame.

Modern TVs and computer screens display the full video frame, which means those original edge artifacts are now visible.
Our process captures the entire frame to preserve as much of the original image as possible. We do not crop or hide parts of your footage, so what you receive is a faithful digital version of the original recording.

This ensures your files remain complete, authentic, and as close to the source as possible.

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